How
do I find what I'm looking for?
Aside
from using the colored tabs, we have 4 other ways to search
our site for Drums T-shirts,
drum accessories, guitar items, kid's drums, and music
gifts related to drums and all instruments. Simply click
here for a list of these other options. For music
gifts related to Piano, Guitar, Bass, Strings, Horns,
or Singers, click
here.
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Do
I have to use this online shopping cart to order?
No,
you can call in your order toll free at 1 800 DRUM BUM (378-6286).
Or, if you
wish to send a check or money order, please click
here to print out our mail-in order form.
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I
can't seem to get your online shopping cart to work. What
should I do?
From
time to time a customer will have problems using our secure shopping cart. This
is often due to low memory resources on their computer. Try restarting your computer
and initiating the order again. In some cases a customer will need to adjust the
"security settings" on their browser for online ordering to be successful.
Either way, if you are not having any luck, please call 1 800 DRUM BUM (378-6286)
Monday through Friday, 9 to 5 est. and we will be happy to take your order by
phone.
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Is
it safe to order online with my credit card?
Yes, much safer than you think.
Although many people are nervous about online monetary transactions, you are more
likely to have your credit card information stolen through hand to hand transactions
with gas stations, grocery stores and the like. Online shopping sometimes gets
a bad rap in the press. I'm here to tell you that, as long as you use common sense
and stick with reputable companies, you will be among millions of satisfied customers
that successfully shop online everyday without any problems whatsoever. We are
in our 10th year of business and have served thousands of customers through online,
telephone, and mail in ordering. Please click the Verisign seal below to validate
our store and the authenticity of our SSL certificate. This ssl (secure socket
layer) ensures your credit card information is safe and secure on our network.
- Visit our testimonials page.
*If you feel uncomfortable
using our "Secure Online Shopping Cart", please call
1 800 DRUM BUM to place your order or print out our
Mail-in Order Form.
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How
does a secure transaction take place?
When you press the 'submit' button after filling out the order form, your address
and credit card information is encrypted. It is then transmitted and temporarily
stored on our secure server until the transaction is completed.
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Is
all the 'secure' technology the same?
Most secure technology is similar with minor differences. DRUM BUM uses an established
and reputable web host that provides 128-bit state of the art RSA encryption technology.
This encrypts all of your personal information and basically ensures the safest
possible online transaction available.
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How
long will I have to wait to get my stuff?
Most
items within our drum shop are in stock and most Domestic Orders ship within 2
business days from receipt of payment and delivery time is estimated within 5
business days (once shipped) in most cases. International Orders will ship within
5 business days after receipt of payment and arrive within 15 business days in
most cases (though delays such as Customs may occur). In the case of a shortage,
please allow up to 15 business days for delivery. *We do our best to keep sufficient
quantities on hand. Orders with large quantities may experience a longer processing
period. Any issues encountered during processing such as incorrect billing address,
etc will delay the arrival time.
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Do
I have to pay tax on the items I'm ordering?
You
are not responsible for any taxes unless you live in the
state of Virginia (where DRUM BUM is located)
or if you are shipping the music products to Virginia.
Virginia state tax is currently 5.0%.
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What
is your return policy?
We
guarantee your satisfaction! *Unwanted merchandise may
be returned within 30 days for a full refund
(excluding shipping) as long as the items are in new condition,
not washed or worn and in original packaging.
If we receive a package past the 30 day period and/or
an item is used, damaged, washed, worn, or
is without original packaging, we will either not accept
it or a re-stocking fee of up to 20% will apply.
*Please
note: CD's, DVD's, VHS tapes, PERSONALIZED items and POSTERS
are NON-RETURNABLE.
Damaged
shipments or mistakes on any personalized item must be
reported within 48 hours after receipt.
Returnable
items must be shipped postage paid to:
Drum
Bum Returns
3821 Gaskins Rd.
Richmond, VA 23233
If
a package is refused for any reason, there will be a second
shipping charge applied to the order
to cover return shipping costs back to us. If you have
questions about a return, please contact us first.
For
returns of any items from a discounted
quantity order, a re-stocking fee of up to 30% will
apply.
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Will
my information be sold to other companies?
Absolutely
not! Your information will never be sold or rented to a third party for any reason
whatsoever.
Please see our privacy page.
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How
do I know I can trust Drum Bum?
We are
an established and reputable company now
in our 14th year of business.
We go out of our way to maintain "superior standards"
and have listed a few testimonials here. We frequently sell to large companies such
as Walt Disney Group and Jim Henson Productions. They
put their trust in us because they know we'll deliver.
We have a reputation to uphold and work very hard to maintain
our status as one of the top-rated percussion stores on
the web. If you ever have any questions, please call us
toll free at
1 800 DRUM BUM (378-6286)
and we'll assist in any way we can.
See our
Awards and Accolades Page
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Do
you have a catalog?
Not
at this time. To keep costs down for our customers, we
have chosen to postpone a print catalog until a later
date. We only have the online drum store. All of our drums
related musical gifts and music gift products are listed
on our website. Please reference the following page to
help you in your search:
***
Search
for Music Gifts ***
Do
you sell gifts for guitar players or piano gifts?
Yes,
aside from drums stuff, we get numerous requests for music
gifts
pertaining to guitar players, piano players, horn players
and others.
Click
Here for Music Gifts for All Musicians
Other
Music Gifts categories here at Drum Bum
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Do
you have a mailing list or free newsletter?
Yes,
our newsletter consists of news about drums, musician
tips, lessons and information on the music
industry and of course announcements about our newest
music gifts as well as sales
and specials offered
exclusively to our subscribers. Frequency is twice a month.
We also now give away a Free T-shirt twice a month! -
Please click
here to sign up.
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Why
don't you sell Pearl drums or other cymbals, etc.?
Because
we're not a drum shop per se. We're a gift shop with a
drum and music theme.
We offer
a few kid's drumsets
and drum accessories
but otherwise we're
interested in maintaining the integrity of what we are;
a music gift shop
specializing in drums-related gifts for drummers (and
now gifts for all musicians).
*Please
visit our other music gift sites, MusicWear.com
and MusicOrnaments.com.
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Do
you sell wholesale?
Not
at this time. However, we do offer discounts of up to 35% on quantity orders of
the same item.
For more information, please call us toll free at 1 800 DRUM
BUM. Discounts will vary depending on the
item and quantity ordered. Click
here to see companies and organizations that have purchased from our store.
Quantity
discounts on large orders of the same item are only available for customers within
the USA.
If we receive any return of items from a discounted quantity order,
a re-stocking fee of up to 30% will apply.
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Can
I track my order?
Yes, as long as we're shipping
to an address located in the United States. Orders shipping to an
International
address will ship via US Air Mail and tracking information is not available for
this service.
After we ship your order, you will be forwarded USPS or UPS
tracking information via e-mail. If you do not receive an email with tracking
information, your order may have been drop-shipped from another location
or
is possibly on backorder. In that situation, please call us and we'll be glad
to give you more information
about your order. Please be sure to enter your
email correctly to receive tracking email correspondences.
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I've
bought many things from your shop in the past. What's new this year?
First
off, thank you for your ongoing support of our company.
Please click
here to find the many new drum products we've added
this year.
We now have guitar
gifts, piano
gifts and music
gifts for all instruments.
Please
visit our other stores:
Affys
Gifts | Occupation
Gifts
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Do
you have a size chart?
You
betcha! - Please Click Here
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Does
Drum Bum sell gift certificates?
We
sure do. Please Click Here
GIFT
CERTIFICATES - Simply E-mail Them
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What
shirts do you sell in Small or 3X sizes?
Please
Click Here for small and 3X size availability.
Buy
from a name you can trust!
1-800-378-6286
*If
you feel uncomfortable using our "Online Shopping Cart", please call
1 800 DRUM BUM to place your order or print out our
Mail-in Order Form.
Please
visit our other Music Gifts sites
MusicWear.com
· GuitarGifts.com
· BandGifts.com · SmallDrums.com
Drum
Bum is one of the top-rated drum stores online!
Find
drummer tshirts, hats, stickers, clothing and apparel, mugs, kids drumsets,
stickers, jewelry, clocks, keychains, mousepads, furniture, and more at our drum
store.
Frequently
Asked Questions