How
do I find what I'm looking for?
Aside
from using the colored tabs, we have 5 other ways to search
our site for Drums T-shirts,
drum accessories, kid's drums, and music gifts related
to drums. Simply click
here for a list of these other options. For music
gifts related to Piano, Guitar, Bass, Strings, Horns,
or Singers, click
here.
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Do
I have to use this shopping cart to order?
No,
you can call in your order toll free at 1 800 DRUM BUM (378-6286).
Or, if you wish to send a check or money order, please
click here
to print out our mail-in order form.
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I
can't seem to get this online shopping cart to work. What
should I do?
From
time to time a customer will have problems using our secure
shopping cart. This is often due to low memory resources
on their computer. Try restarting your computer and initiating
the order again. In some cases a customer will need to
adjust the "security settings" on their browser
for online ordering to be successful. Either way, if you
are not having any luck, please call 1 800 DRUM BUM (378-6286)
Monday through Friday, 9 to 5 est. and we will be happy
to take your order by phone.
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Is it safe to order online with my credit
card?
Yes, much safer than you think. Although many people are
nervous about online monetary transactions, you are more
likely to have your credit card information stolen through
hand to hand transactions with gas stations, grocery stores
and the like. Online shopping sometimes gets a bad rap
in the press. I'm here to tell you that, as long as you
use common sense and stick with reputable companies, you
will be among millions of satisfied customers that successfully
shop online everyday without any problems whatsoever.
We are in our 7th year of business and have served thousands
of customers through online, telephone, and mail in ordering.
Please click the Verisign seal below to validate our store
and the authenticity of our SSL certificate. This ssl
(secure socket layer) ensures your credit card infromation
is safe and secure on our network. - Visit our testimonials
page.
*If
you feel uncomfortable using our "Secure Online Shopping
Cart", please call
1 800 DRUM BUM to place your order or print out our
Mail-in Order Form.
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How
does a secure transaction take place?
When you press the 'submit' button after filling out the
order form, your address and credit card information is
encrypted. It is then transmitted and temporarily stored
on our secure server until the transaction is completed.
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Is
all the 'secure' technology the same?
Most secure technology is similar with minor differences.
DRUM BUM uses an established and reputable web host that
provides 128-bit state of the art RSA encryption technology.
This encrypts all of your personal information and basically
ensures the safest possible online transaction available.
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How
long will I have to wait to get my stuff?
Most
items within our drum shop are in stock and most Domestic
Orders will ship within 48 hours of receipt of payment
and arrive within 5 business days in most cases. International
Orders will ship within 5 business days after receipt
of payment and arrive within 15 business days in most
cases (though delays such as Customs may occur). In the
case of a shortage, please allow up to 15 business days
for delivery. *We do our best to keep sufficient quantities
on hand. Orders with large quantities may experience a
longer processing period.
Click
Here for UPS Ground Delivery Times
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Do
I have to pay tax on the items I'm ordering?
You
are not responsible for any taxes unless you live in the
state of Virginia where DRUM BUM is located. Virginia
state tax is currently 5.0%.
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What
is your return policy?
We
guarantee your satisfaction! *Unwanted merchandise may
be returned within 30 days for a full refund
(excluding shipping) as long as the items are in new condition,
not washed or worn and in original packaging.
*Please
note: CD's, DVD's, VHS tapes, personalized items and POSTERS
are NON-RETURNABLE.
Returnable
items must be shipped postage paid to:
Drum
Bum Returns
3821 Gaskins Rd.
Richmond, VA 23233
In
the case of a damaged shipment, please contact us so we
can begin a claim investigation.
Damage or mistakes on any personalized Item must be reported
within 48 hours after receipt.
If
we receive a package past the 30 day period and/or an
item is used, damaged, washed, worn, or
is without original packaging, we will either not accept
it or a re-stocking fee of up to 20% will apply.
For
any returns of items from a discounted
quantity order, a re-stocking fee of up to 30% will
apply.
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Will
my information be sold to other companies?
Absolutely
not! Your information will never be sold or rented to
a third party for any reason whatsoever.
Please see our privacy page.
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How
do I know I can trust Drum Bum?
We are
an established and reputable company now
in our 9th year of business.
We go out of our way to maintain "superior standards"
and have listed a few testimonials here. We frequently sell to large companies such
as Walt Disney Group and Jim Henson Productions. They
put their trust in us because they know we'll deliver.
We have a reputation to uphold and work very hard to maintain
our status as one of the top-rated percussion stores on
the web. If you ever have any questions, please call us
toll free at
1 800 DRUM BUM (378-6286) and we'll assist in any way
we can.
See our
Awards Page
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Do
you have a catalog?
Not
at this time. To keep costs down for our customers, we
have chosen to to postpone a print catalog until a later
date. We only have the online drum store. All of our drums
related musical gifts and music gift products are listed
on our website. Please reference the following shop indexes
to help you in your search:
***
Search
by Pictures ***
Search
by Category |
Search
Alphabetically
|
Search by Theme
Do
you sell gifts for guitar players or piano gifts?
Yes,
aside from drums stuff, we occasionally get requests for
music gifts pertaining to
guitar players, piano players, horn players and others.
Simply Click
Here
to see more Music Gifts for Musicians.
*If
you can't find what you're looking
for, we may be able to help.
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Do
you have a mailing list or free newsletter?
Yes,
our newsletter consists of news about drums, drum tips,
lessons, information on the drum
industry and announcement of our newest music gifts. Frequency
is once or twice a month.
Please click
here to sign up.
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Why
don't you sell Pearl drums or other cymbals, etc.?
Because
we're not a drum shop per se. We're a gift shop with a
drum theme.
We offer a few kid's
drumsets and drum
accessories but otherwise we're
interested in maintaining the integrity of what we are;
a music gift shop
specializing in drums-related gifts for drummers.
*Please
visit our newest music gift sites, MusicWear.com,
MusicianWatches.com,
MusicOrnaments.com
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Do
you sell wholesale?
Not
at this time. However, we do offer discounts of up to
35% on quantity orders of the same item.
For more information, please call us toll free at 1 800
DRUM BUM. Discounts will vary depending on the
item and quantity ordered. Click
here to see companies and organizations that have
purchased from our store.
If we
receive any return of items from a discounted quantity
order, a re-stocking fee of up to 30% will apply.
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Can
I track my order?
DRUM
BUM Online Order Tracking
Yes,
as long as we're shipping to a home or business address
(not a post office box) located
in the continental United States. Orders shipping to PO
Boxes, Hawaii, Alaska, Puerto Rico, or an
International address will ship via USPS and tracking
information is not available from the carrier.
After we ship your order, you will be forwarded UPS tracking
information via e-mail. If for some
reason you don't receive this e-mail, you can click on
the Online Order Tracking link above and
enter your order number for your tracking information
from UPS. If your order is not found via
the UPS tracking form, it may have shipped via USPS and
cannot be tracked using this form. In
that situation, please call us and we'll be glad to give
you more information about your order.
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I've
bought many things from your shop in the past. What's
new this year?
First
off, thank you for your ongoing support of our company.
Please click
here to find the many new drum products we've added
this year.
By request, we've also added more music gifts for guitar,
piano, keyboard and horns.
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Do
you have a size chart?
You
betcha! - Please
Click Here
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Does
Drum Bum sell gift certificates?
We sure
do. Please
Click Here
GIFT
CERTIFICATES - Simply E-mail Them
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What
shirts do you sell in Small or 3X sizes?
Please
Click Here for small and 3X size availability.
*If
you feel uncomfortable using our "Online Shopping
Cart", please call
1 800 DRUM BUM to place your order or print out our
Mail-in Order Form.
Please
visit our other Music Gifts sites
MusicWear.com
· GuitarGifts.com
·
BandGifts.com · SmallDrums.com
Frequently
Asked Questions