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    Help / FAQS


    Drum Bum FAQ  Frequently Asked Questions

     

    How do I find what I'm looking for?
    Aside from using the colored tabs, we have 4 other ways to search our site for Drums T-shirts,
    drum accessories, guitar items, kid's drums, and music gifts related to drums and all instruments. Simply click here for a list of these other options. For music gifts related to Piano, Guitar, Bass, Strings, Horns, or Singers, click here.

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    Do I have to use this online shopping cart to order?
    No, you can call in your order toll free at 1 800 DRUM BUM (378-6286).
    Or, if you wish to send a check or money order, please click here to print out our mail-in order form.

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    I can't seem to get your online shopping cart to work. What should I do?
    From time to time a customer will have problems using our secure shopping cart. This is often due to low memory resources on their computer. Try restarting your computer and initiating the order again. In some cases a customer will need to adjust the "security settings" on their browser for online ordering to be successful. Either way, if you are not having any luck, please call 1 800 DRUM BUM (378-6286)
    Monday through Friday, 9 to 5 est. and we will be happy to take your order by phone.

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    Is it safe to order online with my credit card?

    Yes, much safer than you think. Although many people are nervous about online monetary transactions, you are more likely to have your credit card information stolen through hand to hand transactions with gas stations, grocery stores and the like. Online shopping sometimes gets a bad rap in the press. I'm here to tell you that, as long as you use common sense and stick with reputable companies, you will be among millions of satisfied customers that successfully shop online everyday without any problems whatsoever. We are in our 10th year of business and have served thousands of customers through online, telephone, and mail in ordering. Please click the Verisign seal below to validate our store and the authenticity of our SSL certificate. This ssl (secure socket layer) ensures your credit card information is safe and secure on our network. - Visit our testimonials page.

    *If you feel uncomfortable using our Secure Online Shopping Cart, please call
    1 800 DRUM BUM to place your order or print out our Mail-in Order Form.

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    How does a secure transaction take place?
    When you press the 'submit' button after filling out the order form, your address and credit card information is encrypted. It is then transmitted and temporarily stored on our secure server until the transaction is completed.

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    Is all the 'secure' technology the same?
    Most secure technology is similar with minor differences. DRUM BUM uses an established and reputable web host that provides 128-bit state of the art RSA encryption technology. This encrypts all of your personal information and basically ensures the safest possible online transaction available.

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    How long will I have to wait to get my stuff?
    Most items within our drum shop are in stock and most Domestic Orders ship within 2 business days from receipt of payment and delivery time is estimated within 5 business days (once shipped) in most cases. International Orders will ship within 5 business days after receipt of payment and arrive within 15 business days in most cases (though delays such as Customs may occur). In the case of a shortage, please allow up to 15 business days for delivery. *We do our best to keep sufficient quantities on hand. Orders with large quantities may experience a longer processing period. Any issues encountered during processing such as incorrect billing address, etc will delay the arrival time.

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    Do I have to pay tax on the items I'm ordering?
    You are not responsible for any taxes unless you live in the state of Virginia (where DRUM BUM is located)
    or if you are shipping the music products to Virginia. Virginia state tax is currently 5.0%.

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    What is your return policy?
    We guarantee your satisfaction! *Unwanted merchandise may be returned within 30 days for a full refund
    (excluding shipping) as long as the items are in new condition, not washed or worn and in original packaging.
    If we receive a package past the 30 day period and/or an item is used, damaged, washed, worn, or
    is without original packaging, we will either not accept it or a re-stocking fee of up to 20% will apply.

    *Please note: CD's, DVD's, VHS tapes, PERSONALIZED items and POSTERS are NON-RETURNABLE.

    Damaged shipments or mistakes on any personalized item must be reported within 48 hours after receipt.

    Returnable items must be shipped postage paid to:

    Drum Bum Returns
    3817 Gaskins Rd.
    Richmond, VA 23233

    If a package is refused for any reason, there will be a second shipping charge applied to the order
    to cover return shipping costs back to us. If you have questions about a return, please contact us first.

    For returns of any items from a discounted quantity order, a re-stocking fee of up to 30% will apply.

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    Will my information be sold to other companies?
    Absolutely not! Your information will never be sold or rented to a third party for any reason whatsoever.
    Please see our privacy page.

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    How do I know I can trust Drum Bum?
    We are an established and reputable company now in our 14th year of business. We go out of our way to maintain "superior standards" and have listed a few testimonials here. We frequently sell to large companies such as Walt Disney Group and Jim Henson Productions. They put their trust in us because they know we'll deliver. We have a reputation to uphold and work very hard to maintain our status as one of the top-rated percussion stores on the web. If you ever have any questions, please call us toll free at
    1 800 DRUM BUM (378-6286) and we'll assist in any way we can.
    See our Awards and Accolades Page

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    Do you have a catalog?

    Not at this time. To keep costs down for our customers, we have chosen to postpone a print catalog until a later date. We only have the online drum store. All of our drums related musical gifts and music gift products are listed on our website. Please reference the following page to help you in your search:

    ***  Search for Music Gifts  ***

    Do you sell gifts for guitar players or piano gifts?

    Yes, aside from drums stuff, we get numerous requests for music gifts
    pertaining to guitar players, piano players, horn players and others.

    Click Here for Music Gifts for All Musicians

    Other Music Gifts categories here at Drum Bum

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    Do you have a mailing list or free newsletter?

    Yes, our newsletter consists of news about drums, musician tips, lessons and information on the music
    industry and of course announcements about our newest music gifts as well as sales and specials offered exclusively to our subscribers. Frequency is twice a month. We also now give away a Free T-shirt twice a month! - Please click here to sign up.

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    Why don't you sell Pearl drums or other cymbals, etc.?

    Because we're not a drum shop per se. We're a gift shop with a drum and music theme.
    We offer a few kid's drumsets and drum accessories but otherwise we're
    interested in maintaining the integrity of what we are; a music gift shop
    specializing in drums-related gifts for drummers (and now gifts for all musicians).

    *Please visit our other music gift sites, MusicWear.com and MusicOrnaments.com.

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    Do you sell wholesale?

    Not at this time. However, we do offer discounts of up to 35% on quantity orders of the same item.
    For more information, please call us toll free at 1 800 DRUM BUM. Discounts will vary depending on the
    item and quantity ordered. Click here to see companies and organizations that have purchased from our store.

    Quantity discounts on large orders of the same item are only available for customers within the USA.
    If we receive any return of items from a discounted quantity order, a re-stocking fee of up to 30% will apply.

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    Can I track my order?

    Yes, as long as we're shipping to an address located in the United States. Orders shipping to an
    International address will ship via US Air Mail and tracking information is not available for this service.
    After we ship your order, you will be forwarded USPS or UPS tracking information via e-mail. If you do not receive an email with tracking information, your order may have been drop-shipped from another location
    or is possibly on backorder. In that situation, please call us and we'll be glad to give you more information
    about your order. Please be sure to enter your email correctly to receive tracking email correspondences.

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    I've bought many things from your shop in the past. What's new this year?

    First off, thank you for your ongoing support of our company.
    Please click here to find the many new drum products we've added this year.
    We now have guitar gifts, piano gifts and music gifts for all instruments.

    Please visit our other stores:

    BuyGifts.com  |  Occupation Gifts

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    Do you have a size chart?

    You betcha! - Please Click Here

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    Does Drum Bum sell gift certificates?

    We sure do. Please Click Here

    GIFT CERTIFICATES - Simply E-mail Them

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    What shirts do you sell in Small or 3X sizes?

    Please Click Here for small and 3X size availability.

     



    Buy from a name you can trust!

    1-800-378-6286

    *If you feel uncomfortable using our "Online Shopping Cart", please call
    1 800 DRUM BUM to place your order or print out our Mail-in Order Form.

    Please visit our other Music Gifts sites

    MusicWear.com · GuitarGifts.com · BandGifts.com · SmallDrums.com

    Drum Bum is one of the top-rated drum stores online!

    Drum Bum

    Find drummer tshirts, hats, stickers, clothing and apparel, mugs, kids drumsets,
    stickers, jewelry, clocks, keychains, mousepads, furniture, and more at our drum store.

     
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    Copyright © 1999- DRUM BUMô Music Gifts Store
    Tshirts, Drum Accessories, Drums and Drumset Gifts
    Drum Bum Store. Unique, Novelty, Accessories Drum Shop
    3817 Gaskins Rd. Richmond, VA 23233 USA
    804 273-1353  www.drumbum.com
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