Returnable items must be shipped postage paid to:
Drum Bum, Inc.
2211A Dickens Rd., Ste. 102
Richmond, VA 23230
We guarantee your satisfaction! *Unwanted merchandise may be returned within 30 days for a full refund (excluding shipping) as long as the items are in new condition, not washed or worn and in original packaging. If we receive a package past the 30 day period and/or an item is used, damaged, washed, worn, or is without original packaging, we will either not accept it or a re-stocking fee of up to 20% will apply.
*Please note: CD’s, DVD’s, VHS tapes, personalized items and posters are NON-RETURNABLE.
Damaged shipments or mistakes on any personalized item must be reported within 48 hours after receipt. If a package is refused for any reason, there will be a second shipping charge applied to the order to cover return shipping costs back to us. If you have questions about a return, please contact us first.
For returns of any items from a discounted quantity order, a re-stocking fee of up to 30% will apply. We do not accept returns on custom-made gift products.