1/How do I find the gifts I’m looking for?
Simply type a word or two in the search box above like “guitar accessory or “nurse mug” or click on the blue SHOP BY CATEGORY bar in the upper left corner. You can also click on one of the top menu categories such as “Music Gifts” or “Occupational Gifts” and it will lead you to hundreds of gift ideas to choose from. If you wish to see every product in our entire website, simply click here. Don’t forget that we also have a general gifts section where you can find unique gifts related to wine, pets, sports, mom, dad, etc. As always, let us know if we can assist in any way.
2/Do I have to use the online shopping cart to order?
No, you don’t. While it’s super safe and easy to use, you can certainly call in your order at 1-800-DRUM BUM (378-6286) if it makes you more comfortable. Or, if you wish to mail in your order, simply jot down what you want (include product title and sku #) and include a check or money order. Mail it to Drum Bum, Inc., 2211A Dickens Rd., Ste. 102, Richmond, VA 23230.
3/ I can’t seem to get your online shopping cart to work. What should I do?
From time to time a customer will have problems using our secure shopping cart. This is often due to low memory resources on their computer. Try restarting your computer and initiating the order again. In some cases you’ll need to adjust the “security settings” on your browser for online ordering to be successful. Either way, if you are not having any luck, please call 1-800-378-6286 Monday through Friday, 10 to 5 EST. and we will be happy to take your order by phone.
4/ Does Drum Bum sell gift certificates?
We sure do. Please click here.
Security and Privacy
5/ Will my information be sold to other companies or stores?
Absolutely not. Your information will never be sold or rented to a third party for any reason whatsoever.
6/ How do I know I can trust Drum Bum?
We are an established and reputable company now in our 19th year of business. We go out of our way to maintain “superior standards” and have listed a few testimonials here. We frequently sell to large companies such as Walt Disney Group and Jim Henson Productions. They put their trust in us because they know we’ll deliver. We have a reputation to uphold and work very hard to maintain our status as one of the top-rated gift stores on the net. If you ever have any questions, please call us toll free at 1-800-DRUM BUM (378-6286) and we’ll assist in any way we can.
7/ Is it safe to order online with my credit card.
Yes, much safer than you think. Although some people are nervous about online monetary transactions, you are more likely to have your credit card information stolen through hand to hand transactions with gas stations, grocery stores and the like. As long as you use common sense and stick with reputable companies, you will be among millions of satisfied customers that successfully shop online everyday without any problems whatsoever. We are in our 19th year of business and have served tens of thousands of customers through online ordering. Drum Bum uses top rated SSL (secure socket layer) to ensure your credit card information is safe and secure on our network.
8/ How does a secure transaction take place?
When you press the ‘submit’ button after filling out the order form, your address and credit card information is encrypted. It is then transmitted and temporarily stored on our secure server until the transaction is completed.
9/ Is all the secure technology the same?
Most secure technology is similar with minor differences. Drum Bum uses an established and reputable web host that provides state of the art RSA encryption technology. This encrypts all of your personal information and basically ensures the safest possible online transaction available.
Shipping and Handling
10/ How long will I have to wait until I get my stuff?
Most items within our online store are in stock and ship within 1 to 2 business days from receipt of payment. Once shipped, delivery time is estimated within 2 to 5 business days in most cases. Be sure to read the product descriptions on the item’s page for any additional information. In the case of a shortage, please allow up to 15 business days for delivery. We do our best to keep sufficient quantities on hand. Orders with large quantities and personalized items may experience a longer processing period. Any issues encountered during processing such as incorrect billing address, etc. will also delay the arrival time. While it is rare, we will always contact you if any delay is expected.
11/ Do I have to pay tax on the items I’m ordering?
You are currently not responsible for any taxes unless the gifts are shipping to the state of Virginia where Drum Bum is located. Virginia state tax is currently 5.3%.
12/ What is your return policy?
We guarantee your satisfaction! *Unwanted merchandise may be returned within 30 days for a full refund (excluding shipping) as long as the items are in new condition, not washed or worn and in original packaging. If we receive a package past the 30 day period and/or an item is used, damaged, washed, worn, or is without original packaging, we will either not accept it or a re-stocking fee of up to 20% will apply.
*Please note: CD’s, DVD’s, VHS tapes, personalized items and posters are NON-RETURNABLE.
Damaged shipments or mistakes on any personalized item must be reported within 48 hours after receipt.
Returnable items should be shipped postage paid to:
Drum Bum, Inc.
2211A Dickens Rd., Ste. 102
Richmond, VA 23230
If your package is refused for any reason upon delivery to you, there will be a second shipping charge applied to the order to cover return shipping costs back to us. If you have questions about a return, please contact us first. For returns of any items from a discounted quantity order, a re-stocking fee of up to 30% will apply.
13/ Can I track my order?
Yes, as long as we’re shipping to an address located in the United States. After we ship your order, you will be forwarded USPS or UPS tracking information via e-mail. If you do not receive an email with tracking information, your order may have been drop-shipped from another location or is possibly on back-order. In that situation, please call us and we’ll be glad to give you more information about your order. Please be sure to enter your email correctly to receive tracking e-mail correspondence.
14/ Do you have a catalog?
15/ Do you have a mailing list?
Yes, our newsletter consists of announcements about any new products as well as sales and specials offered exclusively to our subscribers. Frequency is once or twice a month, sometimes more around Christmas time as we offer many coupons. We also give away free merchandise from time to time to those that are on our e-mailing list. – Please visit our newsletter page to sign up.
16/ Do you wholesale?
Not for our general line of products. We do offer discounts of up to 35% or more on quantity orders of the same item and have sold numerous bulk orders over the years to large companies and event providers. We sell wholesale promotional music products and general promotional products for company trade shows or band booths. For more information, please call us toll free at 1-800-378-6286. Discounts will vary depending on the items and quantity ordered. See below just some of the brands we’ve had the pleasure of doing business with.
Quantity discounts on large orders of the same item are only available for customers within the USA. If we receive any return of items from a discounted quantity order, a re-stocking fee of up to 30% will apply.